Booking terms

Last updated 31 October 2026

These terms apply when you book an appointment with Tips & Toes, 161 Barking Road, London E16 4HQ, run by [LEGAL NAME OF THE BUSINESS OWNER OR LIMITED COMPANY]. They don’t affect your statutory rights under the Consumer Rights Act 2015.

Booking

• Your booking is confirmed when you see the confirmation screen and receive our email.
• Prices shown are starting prices. Extra length, detailed nail art, repairs or removal of work from another salon may cost more. Your technician will confirm the price before starting.
• You pay in the salon after your treatment, by card or cash. We don’t take payment online.

Changing or cancelling

• Use the link in your confirmation email to cancel, or call 020 7476 4286. To change the time, cancel and book again.
• Please give at least 24 hours’ notice so we can offer the slot to someone else.
• If you are more than 15 minutes late we may need to shorten your treatment or rebook you.
• We may need to move or cancel an appointment if a technician is ill. We will contact you as soon as possible and offer the next available time.

Your treatment

• Tell your technician about any allergies, skin conditions, infections or medication that could affect your treatment. We may decline a treatment if it isn’t safe to go ahead.
• Under-16s need a parent or guardian with them.
• If you’re not happy with your nails, tell us within 3 days and we’ll put it right free of charge. This doesn’t cover damage after you leave, such as breaks from knocks.

Loyalty card

• You get one stamp for each completed appointment booked online with the same email address. Cancelled and missed appointments don’t earn stamps.
• Your tenth booking is discounted by the percentage shown on our website when you book. The discount comes off the price of that visit’s treatment and can’t be exchanged for cash.
• One reward booking can be held at a time. Stamps are personal and can’t be transferred.
• Stamps expire if you have no bookings for 24 months, when we delete your record under our privacy policy.
• We may change or end the scheme with 30 days’ notice on this website. Any reward you’ve already earned will still be honoured.

Complaints

Speak to us in the salon, call 020 7476 4286 or email hello@tipsandtoes.london. We aim to reply within 5 working days.

These terms are governed by the law of England and Wales.